Guarantee & Warranty Policy

Our Jewelry Guarantee

Our Simulants Guarantee

Desert Diamonds Jewelry guarantees that our simulants will retain their radiance for a lifetime under normal wear. We will replace any discolored or dull simulants.

Manufacturing guarantee

Desert Diamonds Jewelry guarantees against defects due to original workmanship for 60 days from the date of the original purchase. Defective items will be repaired or replaced.

          • Customers are responsible for shipping costs and any import duties and taxes for repair items.
          • Damaged items due to negligence or additional workmanship from other jewelers are not covered.


          • All shipping costs to return product to the Desert Diamonds Jewelry and/or to the Authorized Distributor, as well as any import duties and taxes incurred for repair items shall be borne by the customer. 
          • Desert Diamonds Authorized Distributor and /or DD Global Ltd is not liable for any loss or damage of goods whilst in transit.
          • Items damaged due to customer negligence will not be accepted for exchange or credit but can be repaired by DD Global Ltd (a charge applies and return shipping is at the customer’s expense – see Repairs & Services below).
          • Items showing evidence of additional workmanship from other jewellers (engraving, alterations, ring resizing, etc.) are not covered by the manufacturing guarantee.
          • Please see our jewelry care page for advice on how to care for your jewelry.