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Guarantee & Warranty Policy

Our Jewelry Guarantee

Our Simulants Guarantee

The simulants used in Desert Diamonds Jewelry are guaranteed for a lifetime to retain their radiance, and will be replaced for discolouration or loss of brilliance under normal wear.

Manufacturing guarantee

Desert Diamonds Jewelry product is guaranteed against defects due to original workmanship for 60 days from the date of the original purchase. If another jeweller undertakes the repair of the Product this guarantee will be void.

The guarantee provides coverage for defects in manufacturing only (based upon DD Global Ltd or, the Distributor’s inspection and sole determination).

Jewelry product covered by our guarantee will be repaired and returned to the customer free of charge.  If it is determined that the item cannot be repaired, a replacement or product credit will be provided.


All shipping costs to return product to the Desert Diamonds Jewelry and/or to the Authorized Distributor, as well as any import duties and taxes incurred for repair items shall be borne by the customer. 

Desert Diamonds Authorized Distributor and /or DD Global Ltd is not liable for any loss or damage of goods whilst in transit.

Items damaged due to customer negligence will not be accepted for exchange or credit but can be repaired by DD Global Ltd (a charge applies and return shipping is at the customer’s expense – see Repairs & Services below).

Items showing evidence of additional workmanship from other jewellers (engraving, alterations, ring resizing, etc.) are not covered by the manufacturing guarantee.

Please see our jewelry care page for advice on how to care for your jewelry.