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Guarantee/Waranty Policy

Our Jewelry Guarantee

Our Simulants Guarantee

The simulants used in Desert Diamonds – What Women Want® jewelry are guaranteed for a lifetime to retain their radiance, and will be replaced for discoloration or loss of brilliance under normal wear.

Manufacturing guarantee

Desert Diamonds – What Women Want® jewelry product is guaranteed against defects due to original workmanship for 60 days from the date of the original purchase. If another jeweler undertakes the repair of the Product this guarantee will be void.

The guarantee provides coverage for defects in manufacturing only (based upon DD Global Ltd or, the Distributor’s inspection and sole determination).

Jewelry product covered by our guarantee will be repaired and returned to the customer free of charge.  If it is determined that the item cannot be repaired, a replacement or product credit will be provided.

Conditions:

  • All shipping costs to return product to the Desert Diamonds – What women want® and/or to the Authorized Distributor, as well as any import duties and taxes incurred for repair items shall be borne by the customer. 
  • Desert Diamonds Authorized Distributor and /or DD Global Ltd is not liable for any loss or damage of goods whilst in transit.
  • Items damaged due to customer negligence will not be accepted for exchange or credit but can be repaired by DD Global Ltd (a charge applies and return shipping is at the customer’s expense – see Repairs & Services below).
  • Items showing evidence of additional workmanship from other jewelers (engraving, alterations, ring resizing, etc.) are not covered by the manufacturing guarantee.
  • Please see our jewelry care page for advice on how to care for your jewelry.

Our Home DD Décor Warranty

Warranty for Online Purchases Only

Due to the handcrafted nature of our home décor range each item may have subtle differences, colour/size variations and imperfections, these are the characteristics of natural products.  Because of this, items are not eligible for return based on the above imperfections.

All our products are packaged carefully and securely and shipped in excellent condition to the customer.  We pride ourselves on our quality product and exceptional customer service, so please feel assured you will be looked after.

You may return an item(s) if damaged in transit only.

DD Global Ltd will provide a warranty on DD Home Décor for a period of seven (7) days for damage whilst in transit only, but you must send us an email with photographic evidence within 24 hours of delivery.  The online customer is responsible for all costs associated (this includes any duty or tariff applied at destination of return) with shipping the product back to DD Global Ltd in Thailand.  Please go to our RETURN POLICY page for all important information and conditions.

 

Warranty does not cover conditions and damages resulting from any of the following:

  • Any repair, modification, alteration or adjustment made by the customer.
  • Misuse, abuse, accidents, or unreasonable use.
  • Change of mind.
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